General Terms and Conditions

Preambulum

The General Terms and Conditions of Service ("GTC") contain the general terms and conditions for the use of the webshop operated by Imagine Health Kft. (registered office: 1024 Budapest, Retek u. 24-27., tax number: 32686339-2-13) as a service provider ("Service Provider").

Please only use our services if you agree with all the points of the GTC and consider yourself bound by them. This document is not filed, is concluded in electronic form only (it is not a written contract) and does not refer to a code of conduct.

The webshop and all its parts and contents, as well as the content of the services sold and products available for download online, are protected by copyright of the Service Provider pursuant to Section 1 (1) of Act LXXVI of 1999 (hereinafter: Act LXXVI). Their unauthorised use is prohibited.

Service provider details (Impressum)

The name of the service provider is Imagine Health Kft
The registered office of the service provider is 1024 Budapest, Retek u. 24-27.
The contact details of the service provider, the regularly used e-mail address for contacting the customers: info@imaginehealth.hu
Telephone number: +36 70 516-1514
Website: https://imaginehealth.hu/
Company registration number: Cg.13-09-237205

Tax identification number: 32686339-2-13
Name of the registering authority (commercial court): Budapest Környéki Törvényszék Cégbíróság
Data of the hosting provider: HOSTINGER Ltd., UAB Švitrigailos str. 34, Vilnius 03230 Lithuania, gdpr@hostinger.com
Language of the contract: Hungarian

Definition of the main terms used in the GTC

• Service Provider: the owner and operator of the website www.imaginehealth.hu (hereinafter referred to as the "Webshop"), i.e. the Service Provider is entitled to conclude this contract with the Customer for the use of the Service by the Customer. The Service Provider is entitled to enter into additional contracts with additional partners (hereinafter referred to as "Partner") necessary for the implementation of the Service.
• Service: the Service Provider sells prefabricated and custom-made physical products and related services in the Webshop. The devices sold by the Provider are for wellness purposes and are not considered medical devices. The information on this website should not be considered medical advice and is not a substitute for consultation with a medical professional.
• Customer: a user who visits the website and makes use of the Service by voluntarily and at his/her own risk, when he/she provides the personal data requested by the Service Provider for the use of the Service (hereinafter referred to as Registration) and accepts the terms and conditions of these GTCs for the purpose of purchasing a product or service or requesting a quote for a service through the website on one or more occasions. Users who visit the Portal but do not purchase a product or service or request a quotation are not subject to these GTC.
• Website: the imaginehealth.hu website owned and operated by the Service Provider.

Registration

1. Registration is used to identify the Customer and distinguish him from other users of the Service. The Customer can use the Service without registering on the website or by registering once voluntarily. By registering for the Service, the Customer accepts to be bound by the terms and conditions of these GTC. These GTC form an integral part of the contract for the use of the Service. The provisions of these GTC shall govern the legal relationship between the Service Provider and the Customer in all cases, unless the contract for the use of the Service expressly provides otherwise.

2. The registration process requires mandatory data to be entered, so the Service Provider will only accept the Customer's registration if the Customer has filled in all the mandatory data. The Customer declares that the information provided on the website during registration is correct. The Service Provider is responsible for the performance of the Service in accordance with the data provided by the Customer. The Service Provider shall not be liable for any damage resulting from the provision by the Customer of incorrect, erroneous or false data or e-mail address during the purchase, but may claim compensation from the Customer for any damage incurred in this connection. The agreement between the parties is concluded in Hungarian.

3. The Service Provider has the right to delete obviously incorrect or false data and, in case of doubt, to verify the veracity of the Customer. The Service Provider reserves the right to reject the Registration in justified cases or to withdraw it at any time, temporarily or permanently. The provision of false or incomplete data shall be considered a justified case. It is also a justified case if the Customer can be proven to have misused the personal data of another user, or if the Customer can be proven to have misused the Service's system once during any prior registration. The Service Provider will inform the Customer by e-mail of the reasons for refusal or withdrawal.

4. In the case of an incorrect and/or incomplete e-mail address, the Service Provider is not obliged to contact the Customer via other contact details in order to deliver the confirmation to the correct e-mail address. The Buyer shall be liable for any damage resulting from the incorrect or incomplete provision of the delivery e-mail address, or from the failure of the e-mail storage for any reason (e.g. a full e-mail account or an e-mail account that has been deleted in the meantime).

5. The Service Provider will confirm the successful registration of the Customer by electronic means. After registration, the Customer can use the Service by entering his username and password on the website.

6. The customer can check and modify the personal data provided during registration at any time in his/her account on the website. The Customer shall inform the Service Provider of any changes to his/her personal data within a maximum of eight (8) days of the change.

7. The Service Provider requests and expressly recommends that the Customer change his password regularly, not to give it to anyone and preferably not to store it in a place accessible to others. The password change will be automatically confirmed by the Service Provider's system by e-mail. If the Customer forgets his password or loses it, the new password will be sent by the Service Provider to the e-mail address provided at the time of registration. The Customer is fully responsible for the username and password pair of his user account and for all purchases and other activities carried out through it. The Customer undertakes to notify the Service Provider immediately in the event of any unauthorized use of his data or any other breach of security. The Service Provider shall not be liable for any damages resulting from the storage of the password or from the transfer of the username and password to third parties.

8. The Customer may at any time make a declaration to the Service Provider that he/she does not wish to use the Service in the future and may request the cancellation of his/her registration by sending a message to the Service Provider's e-mail address containing a request for cancellation. Upon receipt of the message, the Service Provider is obliged to cancel the registration without delay, but within a maximum of 30 days. In this case, the Customer's data shall be removed from the system immediately after the deletion, except for those data that are subject to the obligation of retention and registration set out in the data protection declaration. Furthermore, the deletion shall not affect the retention of data and documents relating to orders already placed and shall not result in the deletion of such data. Once removed, the data can no longer be restored. Simultaneously with the deletion, the Service Provider shall immediately terminate the Customer's user account.

9. The Service Provider may terminate the legal relationship by giving thirty (30) days' notice of termination, with notice to the Customer. The Service Provider shall be entitled to terminate the legal relationship with immediate effect if the Customer interferes or attempts to interfere with the proper functioning of the website or any activity on the website in a demonstrable manner, or if a purchase transaction of the Customer is not completed within fifteen (15) days for reasons attributable to the Customer.

10. The Customer shall be entitled to terminate the legal relationship with immediate effect in the event of a serious breach of contract by the Service Provider, if the Service Provider fails to remedy the breach of contract within fifteen (15) days despite the Customer's prior written notice. 

Purchase, payment, delivery

1. Users can browse and shop in the webshop without registering or logging in. It is not possible to make reservations or any other transactions without payment through the Service.

2. Megrendelés menete: Vevő a webshopban kiválasztot terméket vagy termékcsomagot MEGVESZEM gomb megnyomásával vásárolhatja meg. A kiválasztott termékek mennyiségének módosítására nincs mód, a csomagok annyi kártyát tartalmaznak, amennyi feltüntetésre került a leírásban. A MEGVESZEM gombra kattintás nem kötelezi a Vevőt Vásárlásra. A fizető felületre történő átnavigálás után Vevőnek még van lehetősége elállni a vásárlástól, a pénzügyi teljesítés után azonban már nincs lehetősége a rendelés utólagos módosítására. A fizetőoldal tartalmazza a megvásárlásra kiválasztott terméket / csomagot, illetve választási lehetőséget kínál, hogy a csomagba mely termékeket helyezzük el. Itt kerül feltüntetésre a kiszállítási díj is. A kiválasztás befejezését követően a Vásárlás befejezését Vevő a Fizetés gombra kattintva véglegesítheti. A véglegesítéshez meg kell adnia a Megrendelés lebonyolításához szükséges személyes adatait (úgy mint név, cím, telefonszám, e-mail cím, szállítási cím). Vevő tudomásul veszi, hogy a Megrendelés leadása fizetési kötelezettséggel jár. A Vásárlás folyamata során a Vevőnek az ellenérték megfizetésén túlmenő egyéb kötelezettségei nincsenek.

Data entry errors can be corrected at any time before finalizing the order, and afterwards, via the user's registration interface or by sending an e-mail to info@imaginehealth.hu.

3. Payment: Purchasing products and services in the webshop is only possible with online bank card payment. The payment interface is provided by Stripe. Bank card details are not shared with the merchant.

• Online bank card payments through the Barion system: Bank card data is not sent to the merchant. The service provider, Barion Payment Zrt., is an institution under the supervision of the Hungarian National Bank, its license number: H-EN-I-1064/2013. The Service Provider is not responsible for any errors that may occur during bank card payments.
• Online credit card payment via Stripe: Credit card details are not sent to the merchant. Stripe, Inc., San Francisco, 354 Oyster Point Blvd, United States. The Service Provider is not responsible for any errors that may occur during credit card payment.
• By bank transfer based on the order data sent by the Service Provider. The advance transfer is initiated by the Buyer from his own bank (at a bank branch or using an online service) and the fulfillment of the order begins after the receipt of the purchase price.
• Cash on delivery

Delivery: The Buyer receives the Order by home delivery or delivery to a parcel machine or parcel point. Delivery is carried out by GLS, DPD, Foxpost, MPL and Packeta courier services, and in the case of large products, by our own service. Delivery takes place on working days between 8:00 and 18:00. Delivery takes place within the deadline specified when ordering, within 2-5 working days for products in stock, and within 6-8 weeks for products made to order.

If the Service Provider does not have an ordered Product or cannot ensure delivery by the deadline, it will contact the Buyer at the contact details provided by the Buyer. By purchasing, the Buyer declares that he has read the provisions related to the Products, delivery and payment, and purchases the Product with this knowledge.

The current shipping fee is included in the Information menu of the webshop, including the Purchase Information menu. If a different shipping cost is determined, it will be indicated in detail in the individual price quote.

5. The determination of the price of the services is within the competence of the Service Provider. The Service Provider reserves the right to unilaterally change the price with immediate effect at any time. The prices indicated on the website are informative gross prices and include the amount of VAT. An individual price quote will be prepared for the Buyer after the request for a quote.

6. Procedure for incorrect prices: 

In case of incorrect price indication, the Service Provider offers the Buyer the opportunity to purchase the product or service at the real price. Knowing the real price, the Buyer has the right to cancel the purchase of the product without any adverse legal consequences. Clearly incorrect price indication on the website:

• Price 0 HUF;
• incorrect discount reduced price (e.g.: in the case of a product or service priced at HUF 10,000, a product or service sold at a price of HUF 5,000 despite the indication of a 20% discount.

7. Order processing and fulfillment:  The Service Provider is obliged to confirm the receipt of the Customer's order to the user electronically. If the confirmation does not reach the user within the expected deadline calculated from the sending of the user's order, depending on the nature of the service, but no later than 48 hours, the user is exempt from the offer or contractual obligation. The order shall be deemed to have been received by the Service Provider or the Customer when it becomes available to them.

The Service Provider will start processing the order within a maximum of 2 working days after its automatic confirmation. The deadline for processing the order is indicated in the quotation. The Service Provider is obliged to meet the deadline if the Customer pays the service fee by the deadline specified in the quotation. The Parties may deviate from this by written agreement. 

Scope and conditions of the products and services you can order

1. The products displayed on the website can only be purchased online. The Service Provider does not operate a physical office and does not conduct sales activities by telephone or e-mail.

2. The indicative product and service prices displayed on the website include VAT.

3. In the webshop, the Service Provider displays the product name and description in detail, and displays photos of the products. The images displayed on the product data sheet may differ from the actual product, and in some cases they are used as illustrations.

4. Detailed information on the essential features of the products and services available for purchase in the webshop is provided in the description of each product and service provider.

5. If a promotional price is introduced, the Service Provider will fully inform Users about the duration of the promotion.

6. Special conditions for custom-made products: By sending the order, the Buyer acknowledges that, pursuant to Article 29(1)(c) of Government Decree 45/2013. (II. 26), "in the case of non-prefabricated Goods that were produced on the instructions of the consumer or at his express request, or in the case of Goods that were clearly tailored to the consumer's personality" he may not exercise the right to withdraw from the contract.

Contract and withdrawal

1. By purchasing, the Buyer enters into an electronic contract with the Service Provider. The Buyer acknowledges that the contract concluded electronically is a contract concluded between distant parties, which does not qualify as a contract concluded in writing, therefore it is not accessible in a filed form, and will not be archived. The contract between the Service Provider and the Buyer is concluded for a fixed period of time. The conclusion of the contract is confirmed by the electronically saved Purchase data. The language of the contract is Hungarian.

2. By concluding the contract, the Buyer accepts the terms and conditions set forth in these GTC and undertakes to exercise the rights provided for him in good faith, to fully fulfill the obligations provided for him, and to acknowledge the legal consequences applicable for violating these GTC. The Buyer consents to the processing of his data necessary for the use of the Service within the scope specified in the GTC and the Data Management Policy. The Buyer is fully liable for any damages caused to the Service Provider and their contractual partners, both in civil and criminal terms.

3. The Purchase – insofar as it is made via the website – can be canceled at any time before pressing the Order button, without consequences. 

Data processing and transfer

1. The protection of the Customer's personal data is of paramount importance to the Service Provider. The Service Provider respects the personal rights of the Customers, therefore it handles the personal data in its possession confidentially, in accordance with data protection laws and international recommendations, and in accordance with its Data Management Policy.

2. The Service Provider declares that during data transmission and data storage, no third party may have unauthorized access to the data. The Service Provider undertakes not to disclose any information about the Customer without prior consent, unless required to do so by law, a final and enforceable court decision, or other enforceable authority provision based on law. The Service Provider shall act with the utmost care in relation to the processing and storage of personal data. The Service Provider shall not be liable for any damage caused by unavoidable attacks that occur despite the utmost care. If a legal dispute may arise in connection with the Service, the data management shall last for the duration of the legal dispute or until the claim becomes statute-barred.

3. In the case of purchasing products and services, the Service Provider only requests information from the Buyers that is absolutely necessary to complete the Purchase. This data is only provided to third parties whose involvement is necessary to complete the Purchase. Such third parties include the Organizer, the partner processing bank card payments, the partner processing electronic invoicing, and the partner performing the service. Only the data necessary to perform the services undertaken by them will be provided to the third parties involved in the Purchase. The Buyer may request the deletion of their data at any contact point on the Website if they no longer wish to purchase on the Website. The Data Protection Policy provides for data processing partners and the data provided.

4. If the Customer subscribes to the Service Provider's newsletter and/or notification service, the Service Provider will send him/her a newsletter or notification with a frequency of his/her own choice. The Customer may prohibit the use of the data for such purposes at any time by unsubscribing. In the case of Customers who have subscribed to the newsletter and notification, the Service Provider is entitled to offer products/services tailored to their interests based on their place of residence, previous purchases and other data provided.

Liability, guarantee, warranty

1. Shopping on the website assumes that the Buyer is aware of and accepts the possibilities and limitations of the Internet. The Buyer acknowledges that he must assess the possible risks associated with browsing and shopping himself, and must ensure the safe use of his computer and the protection of the data stored on it. By placing an order on the website, each Buyer declares that he has understood and accepts these Terms and Conditions.

2. The Service Provider strives to, but cannot guarantee, the error-free and uninterrupted operation of the website, or that access to the website will be continuous or error-free. The Customer acknowledges that due to the characteristics of the Internet, the continuous operation of the website may be interrupted without the prior knowledge and despite the intention of the Service Provider. The Service Provider is entitled to suspend the Service partially or completely for the purpose of website maintenance or for other security reasons without any prior information or notification to the Customer.

3. The Service Provider is only liable for damages caused by intentional or grossly negligent errors attributable to it. The extent of liability may not exceed the value of the Purchase transaction. The Buyer acknowledges that the Service Provider excludes liability for any damages caused by the contractual or unlawful actions or omissions of the Buyer or a third party involved in the Purchase process. The Service Provider is not liable for any damages or misuse that arise during or as a result of payment by bank card.

4. The seller's liability for warranty and guarantee is governed by the provisions of the Civil Code and Decree 49/2003. (VII.30.) of the Ministry of the Interior. To access consumer protection-related laws and regulations, the Buyer may visit the website of the National Consumer Protection Association and/or the National Consumer Protection Authority.

5. If, as a result of war, riot, act of terrorism, strike, accident, fire, blockade, flood, natural disaster, serious power outage or other unforeseen and unavoidable obstacle beyond the control of the Customer or the Service Provider, one of them is unable to fulfill any of its contractual obligations, then this person shall not be liable for any loss or damage arising from these events.

6. Right of withdrawal: The Service Provider provides consumers with a 30-day right of withdrawal from the date of receipt of the product without giving any reason, pursuant to Section 20 of Government Decree No. 45/2014 (II. 26.). Legal entities may not exercise the right of withdrawal without giving any reason, pursuant to Section 8:1. Paragraph 1. Point 3 of the Civil Code. The consumer may exercise his right of withdrawal for the entire order or for individual products or services included in the order.

Exercise of the right of withdrawal: The consumer may exercise his right of withdrawal by making a clear legal declaration pursuant to Section 20 of Government Decree 45/2014. (II. 26.) or by filling out the Withdrawal Form attached to the Order by the Service Provider, which must be sent electronically or by post (info@imaginehealth.hu or Imagine Health Kft. 1024 Budapest, Retek u. 24-27.). The Service Provider shall confirm receipt of the withdrawal form in electronic form. The consumer is obliged to return the goods at his own expense immediately after the notification of the exercise of the right of withdrawal, but no later than within 14 days, to the Service Provider's logistics address:

• Imagine Health Kft.
• Hungary, 1024 Budapest, Retek street 24-27.

The Service Provider shall refund the amount due to the consumer in accordance with Section 22 of Government Decree 45/2014 (II. 26.) to the payment method used at the time of ordering, unless otherwise agreed. The Service Provider shall not be liable for any delay due to incorrect, incorrect or inaccurate data provided by the consumer. In the event of a complete cancellation of the order, the Service Provider shall also reimburse the consumer for all costs incurred in connection with the performance (e.g. delivery fee) at the least expensive standard delivery fee. If the consumer has chosen a delivery fee other than the least expensive standard delivery fee, the Service Provider shall not be obliged to reimburse the additional costs incurred.

Special conditions for custom-made products: By sending the order, the Buyer acknowledges that, pursuant to Article 29(1)(c) of Government Decree 45/2013. (II. 26), "in the case of non-prefabricated Goods that were produced on the instructions of the consumer or at his express request, or in the case of Goods that were clearly tailored to the consumer's personality", the Buyer may not exercise the right to withdraw from the contract.

Complaints handling

In the event of a complaint, the consumer may contact the Service Provider at the following contact details: 

E-mail: info@imaginehealth.hu

Phone number: +36 70 516-1514

Address for correspondence: Imagine Health Kft., 1024 Budapest, Retek u. 24-27.

A record is kept of all complaints, which the Service Provider is obliged to investigate and, if necessary, remedy. The content of the record of the complaint:

• Consumer's name, address, contact details
• Unique identification number of the complaint
• Order number, date and time
• Name of product and/or service complained about, article number (if any)
• Detailed description of the consumer's complaint
• Date, place and manner of taking the minutes, name and position of the person taking the minutes
• Declaration by the undertaking on the investigation of the consumer's complaint and its outcome

The Service Provider will investigate the complaint within 14 days and will send the result of the investigation to the consumer by electronic means or by post, according to the method of notification. The service provider shall keep a record of the complaint for 3 years.

If the complaint is rejected, the Service Provider shall inform the consumer of the authority or conciliation body to which the complaint may be submitted, as well as of the seat, telephone and Internet contact details and postal address of the supervisory body concerned. In the information, the Service Provider shall indicate whether it has recourse to the conciliation body. If an existing consumer dispute cannot be settled by negotiation, the consumer may have recourse to the following means of redress:

• Consumer protection procedure (http://www.kormanyhivatal.hu/)
• Court proceedings (according to the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure)
• Békéltető testületi eljárás (http://www.bekeltetes.hu)
  • Illetékes békéltető testület: A Pest Megyei Békéltető Testület székhelye:
    1055 Budapest, Balassi Bálint utca 25. IV/2., Levelezési cím: 1055 Budapest, Balassi Bálint utca 25. IV/2., E-mail cím: pmbekelteto@pmkik.hu, Telefon: 06-1-792-7881, Honlap: http://www.panaszrendezes.hu/homepage/index.php vagy www.pestmegyeibekelteto.hu

The Supplier further informs the Buyer that the online dispute resolution platform is available for dispute resolution. The online dispute resolution platform can be accessed at: https: //ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HU

Validity and final provisions

1. These GTC apply to the Service Provider, the Customer and the Partner involved in the provision of the service in accordance with its contract with the Service Provider. A separate contract also governs the legal relationship between the Service Provider and its Partners. The scope of these GTC does not extend to the Service Provider's credit card payment and billing Partners, nor to the activities of other subcontractors associated with the Service Provider.

2. These GTC are valid for an indefinite period from the date of entry into force. The Service Provider informs the Customer and the Customer expressly acknowledges that the Service Provider is entitled to unilaterally modify the contents of the GTC. The Supplier may amend these GTC only for good cause. Reasonable grounds for amending the GTC shall be deemed to include, but not be limited to, changes in the mandatory provisions of the legal background governing the legal relationship between the parties, changes in the Provider's data, the extension of the Service to new websites, the introduction of new delivery or payment methods, further improvements or changes in the sales processes used in the Service, changes in economic, economic conditions or circumstances. In the event of an amendment, the amended consolidated GTC shall enter into force immediately upon publication on the Portal. In the event of an amendment to the GTC, the amendments shall be indicated in bold italics and underlined or the deletions in strikethrough in relation to the content of the last amended consolidated GTC.

If the Customer is adversely affected by an amendment to the GTC, the Customer shall have the right to withdraw from the contract in writing within 14 days of the entry into force of the amended GTC without giving any reason. 

4. The Service Provider informs visitors and Customers through the website about the content of the current GTC and the Privacy Policy, which is continuously available, viewable and printable through the Service Provider's website. In matters not covered by these GTC, the relevant provisions of the Civil Code in force at the time shall apply.

Date of entry into force: 01.03.2025.

SUPPLEMENTARY INFORMATION pursuant to Government Decree 45/2014 (II. 26.)

1. Information on the consumer's right of withdrawal

As a consumer, the Civil Code. According to Article 8:1, paragraph 1, point 3 of the Consumer Act, a natural person acting outside the scope of his/her profession, self-employment or business activity is considered a consumer, and therefore legal persons may not exercise the right of withdrawal without giving reasons.

According to Article 20 of Government Decree 45/2014 (26.II.), the consumer has the right to withdraw without giving reasons. The consumer may exercise his right of withdrawal

1. a) in the case of a contract for the sale of goods
2. aa) the product,
3. ab) több termék adásvételekor, ha az egyes termékek szolgáltatása eltérő időpontban történik,az utoljára szolgáltatott terméknek,

within 14 days of the date of receipt by the consumer or a third party other than the carrier and indicated by the consumer.

Nothing in this point shall affect the consumer's right to exercise his right of withdrawal under this point during the period between the date of conclusion of the contract and the date of receipt of the goods.

If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which removes the obligation to make an offer to conclude the contract.

2. Cancellation notice, exercise of the consumer's right of withdrawal or termination

The consumer may exercise the right provided for in Article 20 of Government Decree 45/2014 (26.II.) by means of a clear declaration to this effect or by using the declaration template that can also be downloaded from the website.

2.1. Validity of the consumer's withdrawal

The right of withdrawal shall be deemed to have been exercised within the time limit if the consumer sends his declaration within the time limit. The time limit is 14 days. The burden of proving that the consumer exercised his right of withdrawal in accordance with this provision is on the consumer. The Supplier shall acknowledge the consumer's withdrawal immediately upon receipt on an electronic medium, provided that it also offers the consumer the right of withdrawal on its website.

2.2. Obligations of the Seller in the event of withdrawal by the consumer

Seller's obligation to refund

If the consumer withdraws from the contract in accordance with Article 22 of Government Decree 45/2014 (26.II.), the Supplier shall reimburse the total amount paid by the consumer as consideration, including the costs incurred in connection with the performance, including the delivery fee, within fourteen days of becoming aware of the withdrawal at the latest. Please note that this provision does not apply to additional costs caused by choosing a mode of transport other than the least costly usual mode of transport.

How the Seller is obliged to refund

In the event of withdrawal or termination pursuant to Article 22 of Government Decree 45/2014 (26.II.), the Supplier shall refund the amount due to the consumer in the same way as the payment method used by the consumer. Subject to the express consent of the consumer, the Supplier may use another method of payment for the refund, but the consumer shall not be charged any additional fee as a result. The Supplier shall not be liable for any delays due to incorrect and/or inaccurate bank account numbers or postal addresses provided by the Consumer.

Additional costs

If the consumer expressly chooses a mode of carriage other than the least costly usual mode of carriage, the Supplier is not obliged to reimburse the additional costs incurred. In such a case, we shall be obliged to reimburse up to the amount of the indicated standard delivery charges.

Right of retention

The Supplier may withhold any amount due to the consumer until the consumer has returned the goods or has proved beyond reasonable doubt that he has returned them, whichever is the earlier. We are not able to accept consignments sent by cash on delivery or by post.

2.3. Consumer's obligations in the event of withdrawal or termination

Returning the product

If the consumer withdraws from the contract in accordance with Article 22 of Government Decree 45/2014 (26.II.), the consumer shall return the product immediately, but no later than fourteen days from the date of withdrawal, or hand it over to the Supplier or a person authorised by the Supplier to receive the product. The return shall be deemed to have been effected in time if the consumer returns the goods before the expiry of the time limit.

Payment of costs related to the return of the product

The consumer bears the cost of returning the product. The product must be returned to the Supplier's address. If the consumer terminates an off-premises or distance contract for the provision of a service after the performance has begun, he shall pay the undertaking a fee proportionate to the service provided up to the date of notification of termination to the undertaking. The proportionate amount to be paid by the consumer shall be determined on the basis of the total amount of the consideration laid down in the contract plus tax. If the consumer proves that the total amount so determined is excessive, the pro rata amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we are not able to take delivery of products returned by cash on delivery or postage paid.

Consumer liability for depreciation

The consumer is liable for depreciation resulting from use beyond that necessary to establish the nature, characteristics and functioning of the product.

2.4. The right of withdrawal cannot be exercised in the following cases

The Supplier expressly draws your attention to the fact that you may not exercise your right of withdrawal in the cases provided for in Article 29 (1) of Government Decree 45/2014 (II.26.):

1. (a) in the case of a contract for the provision of a service, after the whole of the service has been provided, if the undertaking has begun to provide the service with the consumer's express prior consent and the consumer has acknowledged that he will lose his right of withdrawal after the whole of the service has been provided;
2. b) in respect of a product or service whose price or charge is subject to fluctuations in the financial market which are beyond the control of the undertaking and which may occur during the period for exercising the right of withdrawal;
3. (c) in the case of a product which is not a prefabricated product, which has been manufactured on the instructions or at the express request of the consumer, or a product which is clearly personalised for the consumer;
4. (d) in respect of a perishable product or a product with a short shelf life;
5. e) in respect of a sealed product which, for health or hygiene reasons, cannot be returned after opening after delivery;
6. (f) in respect of a product which, by its nature, is inseparably mixed with other products after the transfer;
7. (g) in respect of an alcoholic beverage the real value of which is dependent on market fluctuations in a manner beyond the control of the undertaking and the price of which has been agreed between the parties at the time of conclusion of the sales contract, but the contract is not performed until thirty days after the conclusion of the contract;
8. (h)in the case of a contract for the provision of services where the undertaking, at the express request of the consumer, visits the consumer to carry out urgent repair or maintenance work;
9. (i) for the sale of a copy of a sound or video recording or computer software in sealed packaging, if the consumer has opened the packaging after delivery;
10. j) in respect of newspapers, periodicals and periodicals, with the exception of subscription contracts;
11. k) for contracts concluded by public auction;
12. (l) in the case of a contract for the provision of accommodation, transport, car rental, catering or leisure activities, with the exception of services for residential purposes, where a deadline or period for performance has been fixed in the contract;
13. (m) for digital content provided on a non-tangible medium, where the undertaking has begun performance with the consumer's express prior consent and the consumer has, at the same time as giving that consent, acknowledged that he or she loses the right of withdrawal once performance has begun.

3. Warranty, product warranty, guarantee

This section of the consumer information has been prepared on the basis of the authorisation of Article 9(3) of Government Decree 45/2014 (II.26.), using Annex 3 of Government Decree 45/2014 (II.26.).

3.1. Accessories warranty

In which cases can you exercise your right to a warranty?

In the event of the Supplier's defective performance, you may assert a claim against the Seller for ancillary liability in accordance with the rules of the Civil Code.

What rights do you have under a warranty claim?

You may - at your option - make the following warranty claims:

You may ask for a repair or replacement, unless one of these is impossible or would impose a disproportionate additional cost on the Seller compared to any other request you have made. If you have not or could not request the repair or replacement, you may request a proportionate reduction in the price or you may have the defect repaired or replaced at the Supplier's expense or, as a last resort, you may withdraw from the contract.

You can switch from one warranty right to another, but you will bear the cost of the switch, unless it was justified or the Supplier gave a reason for it.

What is the deadline for you to make a warranty claim?

You must notify us of the defect as soon as you discover it, but no later than two months after the defect is discovered. Please note, however, that you may no longer enforce your rights under the statute of limitations beyond the two-year limitation period from the date of performance of the contract.
If the subject of the contract between the consumer and the business is second-hand goods, the parties may agree on a shorter limitation period; in this case, a limitation period of less than one year may not be validly agreed.

Who can you claim against?

You may assert a warranty claim against the Supplier.

What other conditions apply to the enforcement of your rights under the warranty?

Within six months from the date of performance, you can claim for a replacement warranty on the basis of no more than the notification of the defect, provided that you prove that the goods or services were provided by the Supplier. However, after six months from the date of performance, it is for you to prove that the defect which you have discovered existed at the time of performance.

In the case of used products, warranty and guarantee rights are usually different from the general rules. In the case of second-hand products, we can also speak of defective performance, but the circumstances under which the Buyer could have expected certain defects to occur must be taken into account. Indeed, as time goes by, the occurrence of certain defects becomes more frequent, with the result that it cannot be assumed that a second-hand product can be of the same quality as a newly purchased product. On this basis, the Buyer may only assert his warranty rights in respect of defects which are in addition to and independent of those resulting from use. If the used product is defective and the Customer, being the Consumer, was informed of this at the time of purchase, the Service Provider shall not be liable for the known defect.

3.2. Product warranty

When can you exercise your right to a product guarantee?

In the event of a defect in a movable item (product), you can choose between a warranty claim for accessories or a product warranty claim.

What rights do you have under a product warranty claim?

As a product warranty claim, you can only ask for the defective product to be repaired or replaced.

In which cases is the product considered defective?

A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.

What is the deadline for your product warranty claim?

You have two years from the date the product was put on the market by the manufacturer to make a product warranty claim. After this period, you lose this right.

Who can you claim against and under what other conditions?

You can only exercise your warranty rights against the manufacturer or distributor of the movable item. You must prove that the product is defective in order to make a product warranty claim.

In which cases is the manufacturer (distributor) exempted from its product warranty obligation?

The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:

• you did not manufacture or market the product in the course of your business, or
• the defect was not detectable according to the state of science and technology at the time it was placed on the market, or
• the defect in the product results from the application of a legal or regulatory requirement.

The manufacturer (distributor) only needs to prove one reason for exemption.

Please note that you cannot make a warranty claim for accessories and a product warranty claim for the same defect at the same time. However, if your product warranty claim is successful, you may assert your accessories warranty claim against the manufacturer for the replaced product or repaired part.

3.3. Good Standing

In what cases can you exercise your right to a guarantee? In the event of defective performance, the Seller is obliged to provide a guarantee under Government Decree 151/2003 (IX. 22.) on the mandatory guarantee for certain consumer durables.

The law provides for a guarantee for durable consumer goods (e.g. technical goods, tools, machines) and their parts with a purchase value of more than HUF 10 000.

What are your rights under the warranty and within what time limits?

Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain consumer durables defines the cases of mandatory warranty. The Seller does not provide any warranty for Products that do not fall within this scope. Warranty claims may be made within the warranty period. If the person obliged to provide the guarantee fails to fulfil his obligation within a reasonable period of time after being requested to do so by the rightholder, the guarantee claim may be brought before a court within three months of the expiry of the period specified in the request, even if the guarantee period has already expired. Failure to observe this time limit shall result in forfeiture of the right. In other respects, the rules applicable to the exercise of rights under a guarantee shall apply mutatis mutandis. The duration of the guarantee shall be one year. Failure to comply with this period shall result in forfeiture of rights. The guarantee period starts on the date of delivery of the consumer goods to the consumer or, if the installation is carried out by the undertaking or its agent, on the date of installation. For any warranty claims beyond one year, please contact the manufacturer.

What is the relationship between warranties and other warranty rights?

Warranty is in addition to warranty rights (product and accessory warranty), the fundamental difference between general warranty rights and warranty is that the burden of proof is lower for the consumer in the case of warranty.

Consumer goods subject to the compulsory guarantee under Government Decree 151/2003, which are fixed, or which weigh more than 10 kg, or which cannot be transported as hand luggage on public transport, with the exception of vehicles, must be repaired at the place of use. If the repair cannot be carried out at the place of use, the dismantling, installation, removal and return shall be carried out by the undertaking or, in the case of a request for repair made directly to the repairer, by the repairer.

The seller's undertaking during the period of the obligatory guarantee must not contain conditions for the consumer which are less favourable than the rights granted by the rules on obligatory guarantees. After that period (1 year), however, the terms of the voluntary guarantee may be freely determined, but the guarantee may not affect the consumer's statutory rights, including those based on the warranty of fitness.

Three working day exchange requirement: the three working day exchange requirement also applies to sales via a webshop. The three working day replacement requirement is applicable to durable consumer goods covered by Government Decree 151/2003 (22.IX.2003), according to which if the replacement requirement is invoked within 3 working days, the seller must interpret this as meaning that the product was already defective at the time of sale and must replace the product without further ado.

When is the Seller released from his warranty obligation? The Seller is released from his warranty obligation only if he proves that the cause of the defect arose after performance.

Please note that you cannot make a warranty claim and a guarantee claim or a product warranty claim and a guarantee claim for the same defect at the same time, but you are entitled to the rights arising from the guarantee irrespective of the warranty rights.

The limitation period for exercising the warranty and guarantee rights set out in these GTC starts from the date on which the Customer takes delivery of the product.